Welcome to Bottega Desires. We proudly offer secure and reliable worldwide shipping to ensure every customer receives their order smoothly and on time. This policy explains our shipping process, delivery timelines, tracking system, and important information regarding international orders. Our team works hard to provide a fast and transparent shopping experience from checkout to final delivery.

1. Processing & Dispatch

All Bottega Desires orders are processed by our fulfillment team within 1–3 business days. During holidays, exclusive product launches, or seasonal sales, processing times may extend up to 5 business days due to increased demand. Each item is inspected, packed carefully, and prepared for safe shipment. Orders are processed only on business days and not during weekends or public holidays.

2. Estimated Delivery Times

Bottega Desires ships to customers across the world with delivery estimates depending on the destination country. Orders within the UK generally arrive in 3–5 business days, while European deliveries usually require 5–10 business days. International shipments including the USA, Canada, Australia, and other regions may take approximately 7–20 business days depending on customs and courier services. Delivery times are estimated and may occasionally vary during busy periods.

3. Shipping Costs & International Taxes

We aim to provide fair and transparent shipping rates for every customer. Most UK and EU orders do not include additional customs charges upon delivery. International customers may be responsible for import duties, VAT, or customs taxes required by their country’s regulations. These fees are determined by local authorities and are not controlled by Bottega Desires. Customers are advised to review their country’s import policies before ordering.

4. Tracking Your Order

Once your order has been dispatched, Bottega Desires will send a shipping confirmation email containing your tracking information. Tracking updates can take between 24–72 hours to appear in the courier system after dispatch. Customers can monitor their shipment status in real time until successful delivery. If tracking delays occur, our customer support team is available to assist with shipment updates.

5. Address Verification

Customers are responsible for providing accurate shipping details at checkout. Bottega Desires is not liable for delivery issues caused by incorrect, incomplete, or invalid addresses. Orders returned because of address errors may require additional shipping fees before reshipment. We strongly recommend reviewing all information carefully before confirming your purchase to prevent delays or failed deliveries.

6. Lost or Damaged Deliveries

After the courier confirms delivery, responsibility for the package transfers to the customer. Bottega Desires is not responsible for lost or stolen parcels after confirmed delivery status. If your order arrives damaged, please contact our support team within 48 hours and include clear photos of the packaging and products. This allows us to review the issue and provide the appropriate resolution as quickly as possible.

7. Returned Shipments

Orders returned to Bottega Desires due to unpaid customs fees, refused delivery, or repeated unsuccessful delivery attempts will be refunded after the package safely arrives back at our warehouse. Original shipping charges are non-refundable. This policy helps cover handling and courier expenses associated with returned shipments and ensures fair processing for all customers.